OLM Agency LLC, doing business as OLM Media ("Company," "we," "us," or "our"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you visit our website(s), use our services, interact with our advertisements on third-party platforms (including but not limited to Facebook, Instagram, and other Meta Platforms products), or otherwise engage with us in connection with our lead generation and digital marketing services for the junk removal industry.

By accessing or using our website, submitting information through any of our forms, scheduling an appointment, clicking on our advertisements, or otherwise providing personal information to us, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not access or use our services.

This Privacy Policy applies to all information collected through our website(s), any related services, sales, marketing, or events (collectively, the "Services"). Please read this Privacy Policy carefully, as it will help you understand what we do with the information that we collect.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include the following:

1.1 Personal Information Provided by You

• Contact Information: Full name, email address, phone number, business name, mailing address, and any other contact details you provide when filling out forms, scheduling calls, or requesting information.
• Business Information: Company name, job title, industry, number of employees, annual revenue, service area, and other business-related details relevant to providing our marketing services.
• Appointment/Scheduling Data: Date, time, time zone, and details associated with appointments scheduled through our Calendly integration or any other scheduling platform we may use.
• Communications: Any information you provide in emails, live chat messages, contact forms, survey responses, testimonials, or other communications with us.
• Payment Information: If applicable, billing address, credit card number, or other payment details processed through our third-party payment processor(s). We do not store full credit card numbers on our servers.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us, including opt-in and opt-out records.

1.2 Information Collected Automatically

When you access our website or interact with our advertisements, certain information is collected automatically, including:

• Device Information: Type of device (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifiers, and hardware model.
• Log and Usage Data: IP address, access dates and times, pages viewed, time spent on pages, clickstream data, referring URL, and other browsing activity on our website.
• Video Engagement Data: Information regarding your interaction with video content hosted on our website, including play events, watch duration, percentage of video viewed, pause and resume events, and completion rates.
• Location Data: Approximate geographic location derived from your IP address, including country, region, city, and postal code. We do not collect precise GPS-based location data.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies as described in Section 5 of this Privacy Policy.
• UTM and Campaign Data: URL parameters such as UTM source, medium, campaign, and content identifiers used to track the effectiveness of our advertising campaigns.
• Session Data: Unique session identifiers assigned to track your browsing session for analytics purposes.

1.3 Information Collected from Third Parties

• Social Media Platforms: If you interact with our advertisements on Facebook, Instagram, or other Meta Platforms products, we may receive information such as your name, email address, and other information you have made publicly available or authorized the platform to share with advertisers.
• Advertising Partners: We may receive information from our advertising networks and partners about the performance of our ads and your interactions with them, including impressions, clicks, and conversion events.
• Analytics Providers: Third-party analytics services may provide us with aggregated or de-identified data regarding website traffic patterns and user behavior.
• Lead Submission Platforms: If you submit your information through a third-party lead form (e.g., Facebook Lead Ads, landing page builders), that information is transmitted to us and treated in accordance with this Privacy Policy.

2. How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

• To Provide and Manage Our Services: Including processing your requests, scheduling consultations, delivering digital marketing services, generating reports, and communicating with you about your account or our services.
• To Fulfill Contractual Obligations: To perform under the terms of any agreement we have with you, including service agreements, statements of work, and related documentation.
• To Send Marketing Communications: To send promotional emails, newsletters, special offers, and other marketing materials. You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email or by contacting us directly.
• To Analyze and Improve Our Services: To monitor and analyze usage trends, track advertising campaign performance, measure the effectiveness of our content (including video engagement analytics), conduct A/B testing, and improve the functionality and user experience of our website and services.
• To Personalize Your Experience: To tailor the content and advertisements you see based on your interests, preferences, and browsing behavior.
• To Manage Advertising Campaigns: To create, manage, optimize, and report on advertising campaigns across platforms including Meta (Facebook and Instagram), Google, and other digital advertising networks.
• To Respond to Legal Requests and Prevent Harm: To comply with applicable laws, regulations, legal processes, or governmental requests; to enforce our terms and policies; and to protect the rights, privacy, safety, or property of OLM Media, our clients, or others.
• To Detect and Prevent Fraud: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: For any other purpose with your consent or at your direction.

3. Legal Bases for Processing (For EEA, UK, and Swiss Users)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR) and equivalent legislation:

• Consent: Where you have given us explicit consent to process your personal data for one or more specific purposes, such as receiving marketing communications or placing non-essential cookies on your device.
• Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party, or to take pre-contractual steps at your request.
• Legitimate Interests: Where processing is necessary for our legitimate business interests (or those of a third party), provided your fundamental rights and freedoms do not override those interests. Our legitimate interests include improving our services, marketing our business, preventing fraud, and ensuring network security.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

4. Disclosure of Your Information

We may share your personal information with the following categories of third parties and in the following circumstances:

• Service Providers and Vendors: We engage trusted third-party companies and individuals to perform services on our behalf, such as website hosting, data analytics, email delivery, customer relationship management (CRM), scheduling services (e.g., Calendly), video hosting (e.g., Wistia), payment processing, and advertising campaign management. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Advertising and Analytics Partners: We share data with advertising platforms (including Meta/Facebook, Google, and their subsidiaries) for the purposes of delivering, targeting, measuring, and optimizing our advertising campaigns. This may include sharing hashed email addresses, device identifiers, and conversion event data.
• Clients: In our capacity as a lead generation and digital marketing agency, certain lead information (including your name, contact details, and inquiry details) may be shared with our junk removal service provider clients for the purpose of fulfilling your service request or inquiry.
• Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, dissolution, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• Legal and Regulatory Authorities: We may disclose your information where required to do so by law, regulation, court order, subpoena, or other legal process, or if we believe that disclosure is reasonably necessary to protect the rights, property, or safety of OLM Media, our clients, or the public.
• Professional Advisors: We may share your information with our lawyers, accountants, auditors, insurers, and other professional advisors as necessary for the purposes of managing risks, obtaining professional advice, or establishing, exercising, or defending legal claims.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

We do not sell your personal information to third parties for monetary consideration. However, certain data sharing activities described above (such as sharing data with advertising partners for targeted advertising) may constitute a "sale" or "sharing" under certain state privacy laws, including the California Consumer Privacy Act (CCPA). See Section 10 for more information regarding your rights under applicable state privacy laws.

5. Cookies and Tracking Technologies

We use cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your interactions with our website and advertisements. These technologies help us provide and improve our Services, personalize content, analyze traffic, and deliver relevant advertising.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website and cannot be disabled. They include session cookies for maintaining your browsing session and security cookies for fraud prevention.
• Analytical/Performance Cookies: Allow us to recognize and count visitors, track page views, measure video engagement, and understand how visitors navigate our website. This helps us improve the way our website works.
• Functional Cookies: Enable the website to provide enhanced functionality and personalization, such as remembering your preferences and form entries.
• Targeting/Advertising Cookies: Set by us and our advertising partners (including Meta/Facebook Pixel) to build a profile of your interests and show you relevant advertisements on other sites. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

5.2 Third-Party Tracking

We use the following third-party tracking technologies:

• Meta (Facebook) Pixel: Tracks conversions from Facebook and Instagram ads, optimizes ads based on collected data, builds targeted audiences for future ads, and remarkets to people who have already taken some kind of action on our website.
• Wistia Video Analytics: Tracks video play events, watch progress, engagement rates, and completion metrics to help us understand content effectiveness.
• Calendly: Tracks appointment scheduling events and associated metadata.
• IP Geolocation Services: We use third-party geolocation APIs to determine your approximate geographic location based on your IP address for analytics purposes.

5.3 Managing Cookies

Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or to alert you when a cookie is being placed on your device. However, if you disable cookies, some parts of our website may not function properly. You can also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices or the Network Advertising Initiative's opt-out page at www.networkadvertising.org/choices.

6. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information;
• The potential risk of harm from unauthorized use or disclosure;
• The purposes for which we process the information and whether we can achieve those purposes through other means;
• The applicable legal, regulatory, tax, accounting, or other requirements.

In general, we retain lead and contact information for up to thirty-six (36) months following your last interaction with us, unless a longer retention period is required by law or you request earlier deletion. Analytics and usage data may be retained in aggregated, anonymized form indefinitely for statistical and reporting purposes. Advertising campaign data and performance metrics are retained for up to twenty-four (24) months for reporting and optimization purposes.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption of data in transit using TLS/SSL protocols;
• Encryption of sensitive data at rest;
• Access controls and authentication mechanisms to limit access to personal data to authorized personnel;
• Regular security assessments and vulnerability scanning;
• Secure coding practices and regular software updates;
• Employee training on data protection and information security best practices;
• Incident response procedures for addressing potential data breaches.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable law.

8. International Data Transfers

Our servers and service providers are primarily located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located.

If you are located in the EEA, UK, or Switzerland, we will ensure that any transfer of your personal data to countries outside the EEA/UK is subject to appropriate safeguards, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission;
• Transfers to countries that have been deemed to provide an adequate level of protection by the European Commission;
• Other appropriate safeguards as recognized under applicable data protection law.

By providing your information to us, you consent to the transfer, storage, and processing of your information in the United States and other jurisdictions as described in this Privacy Policy.

9. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

• Right of Access: The right to request a copy of the personal information we hold about you.
• Right to Rectification: The right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): The right to request that we delete your personal information, subject to certain exceptions.
• Right to Restriction of Processing: The right to request that we limit how we use your personal information.
• Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Object: The right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: The right to lodge a complaint with your local data protection authority if you believe your rights have been violated.
• Right to Opt Out of Marketing: The right to unsubscribe from marketing emails and communications at any time.

To exercise any of these rights, please contact us using the information provided in Section 14. We will respond to your request within the timeframe required by applicable law (typically within 30 to 45 days). We may need to verify your identity before processing your request.

10. State-Specific Privacy Rights (United States)

10.1 California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), grants you additional rights regarding your personal information:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business or commercial purpose for collecting or selling it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale/Sharing: You may opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. While we do not sell personal information for monetary consideration, certain data sharing with advertising partners may constitute a "sale" or "sharing" under the CCPA.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of sensitive personal information to purposes specified under the CCPA.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a request, please contact us using the information in Section 14. You may designate an authorized agent to make a request on your behalf by providing written authorization.

10.2 Virginia, Colorado, Connecticut, Utah, and Other States

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with comprehensive privacy laws may have similar rights to those described above, including the right to access, correct, delete, and opt out of targeted advertising and the sale of personal information. The specific rights and procedures may vary by state. Please contact us to exercise your rights under applicable state law.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18 and we do not knowingly collect, solicit, or maintain personal information from anyone under the age of 18. If we learn that personal information from a child under 18 has been collected without verified parental consent, we will take commercially reasonable steps to delete that information as quickly as possible. If you believe we might have any information from or about a child under 18, please contact us immediately using the information provided in Section 14.

12. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. These include, but are not limited to, Calendly (for scheduling), Wistia (for video hosting), Meta/Facebook (for advertising), and various payment processors. This Privacy Policy does not apply to any third-party websites, services, or applications, even if they are accessible through our website.

We are not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to review the privacy policies of every third-party website or service you visit or use. Any information you provide to third-party sites is governed by their respective privacy policies, not ours.

13. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time and at our sole discretion. When we make material changes to this Privacy Policy, we will notify you by updating the "Last Updated" date at the top of this page and, where required by applicable law, by providing additional notice (such as adding a statement to our website or sending you a notification).

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically for any updates. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us at:

15. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Because there is no universally accepted standard for how to respond to DNT signals, our website does not currently respond to or honor DNT signals. We will continue to monitor developments around DNT browser technology and the framework for responding to DNT signals and may revisit this policy in the future.

16. Governing Law and Dispute Resolution

This Privacy Policy and any disputes arising out of or related to it shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any dispute arising under or in connection with this Privacy Policy shall be resolved exclusively in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction of such courts.

Notwithstanding the foregoing, nothing in this section shall limit your ability to bring claims in accordance with applicable consumer protection laws in your jurisdiction of residence, or to lodge a complaint with your local data protection authority where applicable.

1. Acceptance of Terms

By accessing or using this website or any services provided by OLM Agency ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service and all applicable laws. If you do not agree, you are prohibited from using this website or our services.

2. Services

OLM Agency provides marketing, advertising, and related digital services.

All services are provided on a best-effort basis. We do not guarantee:

• Leads
• Sales
• Revenue
• Specific performance outcomes

3. Use License

We grant you a limited, non-exclusive, non-transferable license to access and use this website for personal or business purposes.

You agree NOT to:

• Copy, reproduce, or distribute any materials
• Modify or reverse engineer any part of the website or systems
• Use our content for commercial resale
• Attempt to exploit or harm the platform

This license may be terminated at any time without notice.

4. Intellectual Property

All content, branding, systems, and materials are the property of OLM Agency and are protected by applicable copyright and trademark laws. Unauthorized use may result in legal action.

5. Disclaimer of Warranties

All services and materials are provided "as is" and "as available."

To the maximum extent permitted by law, OLM Agency disclaims all warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement

We make no guarantees regarding:

• Accuracy of information
• Results from services
• Platform reliability

6. Limitation of Liability

To the fullest extent permitted by law, OLM Agency shall NOT be liable for:

• Lost profits or revenue
• Business interruption
• Loss of data
• Advertising performance issues
• Account bans or platform suspensions
• Indirect, incidental, or consequential damages

Your use of our services is at your sole risk.

7. Client Responsibility

Clients are fully responsible for:

• The legality of their business and offers
• Compliance with advertising laws and regulations
• Accuracy of information provided to us

We are not liable for:

• Misleading claims in ads
• Regulatory violations
• Improper data usage by clients

8. Third-Party Platforms

We utilize third-party platforms including:

• Advertising networks (Google, Meta)
• CRM systems
• Communication tools (including SMS providers such as Twilio)

We are not responsible for:

• Platform outages
• Algorithm changes
• Policy enforcement actions
• Data handling practices of third parties

9. SMS Communications & A2P 10DLC Compliance

Consent

By providing your phone number, you consent to receive SMS messages from OLM Agency, which may include:

• Updates
• Notifications
• Marketing messages

Opt-In

Consent may be obtained via:

• Website forms
• Verbal agreement
• Written communication

Opt-Out

You may opt out at any time by replying "STOP" or contacting us directly.

Compliance

We adhere to A2P 10DLC regulations, including:

• Proper registration of messaging campaigns
• Transparent communication practices

No Guarantee of Delivery

We do not guarantee message delivery and are not responsible for delays or failures caused by carriers or third-party services.

10. Data & Privacy

Your use of our services is also governed by our Privacy Policy. We take reasonable steps to protect data but do not guarantee absolute security.

11. Indemnification

You agree to indemnify, defend, and hold harmless OLM Agency, its owners, employees, and contractors from any claims, damages, or liabilities arising from:

• Your use of our services
• Your violation of laws
• Any content or data you provide

12. Errors & Revisions

We do not guarantee that website content is accurate or current. We may:

• Modify content at any time
• Discontinue services without notice

13. External Links

We are not responsible for any third-party websites linked from our site. Accessing external links is at your own risk.

14. Termination

We reserve the right to:

• Suspend or terminate access at any time
• Refuse service to anyone for any reason

15. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Florida, without regard to conflict of law principles.

16. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of any modifications.

17. Contact Information

OLM Agency

Email: admin@olm.media